Emotional intelligence refers to a set of skills that define how effectively you perceive, understand, reason with, and manage your own and others’ feelings, emotions, and mood state.

Our moods, feelings, and emotions influence us every day at work – to good or bad effect. Not only do they impact every workplace relationship and interaction, they influence fundamental areas like job satisfaction, engagement, and team morale.

Not surprisingly, then, emotional intelligence underpins how well employees get along, which has tremendous consequences for how well (or not) business gets done. In fact, research shows that emotional intelligence is one of the strongest predictors of professional success, or lack thereof.

Unfortunately, poor emotional intelligence in the workplace is rampant and widespread – and the consequences of having to work alongside authoritarian CEOs and toxic co-workers have been well-documented by books like Work Would Be Great If It Weren’t For The People and popular television shows like “The Office”.

With a challenging global economy where downsizing is more the norm than the exception, improving emotional intelligence in the workplace is not just a luxury or a nice thing to do – it’s an important business strategy and a smart, cost-efficient way to stay healthy as an organization.

Research shows that improving emotional intelligence in the workplace has a direct and positive impact on:

  • Employee performance, productivity, satisfaction, and loyalty
  • Sales and customer service
  • Leadership and management effectiveness
  • Workforce recruitment and retention
  • Teamwork and innovation